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Privacy Policy

"Hoooqz" operates among businesses registered in jurisdictions outside Europe & the United States. Hoooqz ("we" and "us") is committed to protecting the information about you that we collect, store, and use when you provide it to us on our web and mobile sites: hoooqz.com (Websites). We manage your information in accordance with the requirements of the UK Data Protection principles and the Data Protection Act 1998, which determine how organizations collect, store, use, and disclose personal information. The data protection principles also give individuals the right to know what information an organization holds about them, and the right to correct that information if it is wrong. This document describes how we manage personal information that we have collected about you through the Websites.

By visiting the Websites, purchasing an item, and/or filling out our contact form, you consent to the collection, use, and disclosure of your personal information in accordance with this privacy policy and the terms of use of the Websites. We manage your data in accordance with the requirements of the General Data Protection Regulation (GDPR), the UK Data Protection principles, and the Data Protection Act 1998.

Collection and Use of Personal Information

Hoooqz does not collect personally identifiable information about individuals unless those individuals specifically and voluntarily provide such information.

  1. When you visit our websites, you may be asked to fill out an online form to provide information about you to us. This information may include:
  2. your name;
  3. your contact details such as your phone number, physical address, and email address; and
  4. information that enables us to process your payment to us, such as bank account details and credit card information.
  5. We do not store financial information.

What We Do with Your Personal Data?

We collect, store, and use your personal information for several purposes, generally using the information we collect to:

  1. assist us in delivering goods and services to you;
  2. contact you or respond to your inquiries;
  3. display, update, and maintain the content of the Websites;
  4. customize your experience of the Websites and our communications to you; and
  5. send information about product launches and promotions, regular email communications, or newsletters with news, services, or events.

We may use the information we collect from you to:

  1. advertise our services and the Websites;
  2. for our internal administrative, marketing, and planning requirements;
  3. compile and report statistics, with all relevant personal and/or property information anonymized before these statistics are completed; and
  4. for purposes expressly permitted under any agreement with you.

To Whom Will Hoooqz Disclose My Personal Information?

We do not disclose contact information about you publicly or to other third parties by ourselves unless permitted or required by law (or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on us in connection with the Websites) or as otherwise set forth in this policy. While we will never discreet or share your data with others without your consent, we use third-party processors to provide our services; these companies will process or store your information on our behalf. This includes using the following third parties:

  1. We use Shopify to host our website. We use Stripe and PayPal for payment processing. Their privacy policy can be found on their respective websites. For more information, please contact: support@hoooqz.com.

If Hoooqz is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal data or other information may be part of the transferred assets. We may also disclose aggregated data (in a form that does not individually identify you) to our advisors for conducting market and user experience analyses. While we store the majority of the personal data we collect from you in the United Kingdom, we may from time to time store some of the information on computer servers in the United States. We will take reasonable steps to ensure that the overseas recipient does not breach the UK data protection principles.

Method of Collection & Social Media Features

We will make reasonable efforts to collect information directly from you only. If you disclose data of another person (for example, when registering on their behalf), it is solely your responsibility to ensure that person understands and consents to the collection, use, and disclosure of their personal data as set out in this policy. The Websites contain social media features, such as the Facebook Like button. These features may collect your IP address, which page you are visiting on our Websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third party or hosted directly on our Websites. Your interactions with these features are governed by the privacy policy of the company providing them. We may, from time to time, publish customer testimonials on our Websites, social media profiles, our YouTube channel, and within advertising creative materials. These testimonials may contain personally identifiable information. We obtain your written consent at the time the testimonial is included. If you wish for your testimonial to be removed, please contact us at support@hoooqz.com.

Website User Experience Tracking & Cookies

We may use Google Analytics Advertising products: Remarketing with Google Analytics and Google Analytics Demographics and Interest Reporting. Google Analytics collects data about our website traffic via Google Advertising cookies and anonymous identifiers. The data collected through these Google products is not linked 

to any personally identifiable information you provide while visiting our Websites. If you wish to opt out of Google Analytics data collection, you can do so on the Google website at https://tools.google.com/dlpage/gaoptout/. As is the case for most websites and mobile applications, we and, in some cases, our third-party tracking-utility partners automatically collect certain information and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, administer the Websites, track users' movements on the Websites, and gather demographic information about our user base as a whole. Technologies such as cookies, beacons, tags, and scripts are used by Hoooqz and our partners (marketing and development partners), affiliates, or analytics or service providers (online customer service provider, email marketing system). These technologies are used to analyze trends, administer the site, track users' movements on the site, and gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies, both on an individual and aggregated basis. We use cookies for authentication purposes and to tailor the site to user preferences. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited. We may use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Third parties, with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity, use LSOs such as HTML5 to collect and store information. Third-party marketing cookies are used to serve ads relevant to your interests. These include:

  1. Facebook/Instagram - You can learn more about Facebook cookies and how to control them at: https://facebook.com/policies/cookies.
  2. Google/YouTube - More information about Google cookies and how to manage them can be found at: https://policies.google.com/technologies/cookies.

Protection and Retention of Personal Information

We will take all reasonable steps to protect the information we hold about you from unauthorized access, use, and disclosure, but we cannot guarantee that our systems and stored data are completely free from third-party interception or corruption. Certain parts of the Websites (such as those parts where you are required to provide us with your credit card number) allow you to transmit information to our Websites in encrypted form using Transport Layer Security (TLS). No method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the security or privacy of your personal information, including payment and account information. You transmit such information at your own risk. If you have any questions about security, you can contact us at support@hoooqz.com. If you use our Websites to link to another site, we encourage you to review their terms of use, privacy policy, and security statements before disclosing your personal information on those sites. Your personal data may be processed outside the EU by us or by third parties we use. Where such transfer occurs, we will at all times ensure the same high standard of protection for your personal data.

Access to Personal Information

It is your responsibility to notify us of any changes to your personal data so that we can keep our data accurate and up-to-date. If you wish to access the information we hold about you, you can request it at support@hoooqz.com. If you believe that the personal information we hold about you is incorrect, you have the right to request correction of such information. You may also request that we delete the personal information we hold about you. Please note that if we delete your contact details, we may not be able to provide you with the subscribed service. If you request that we do not use your personal information in a particular manner or at all, we will take reasonable steps to comply with your request, but we may, as far as legally permissible, still use or disclose your information if you subsequently consent to the disclosure or we believe that disclosure is reasonably necessary to assist a law enforcement agency or as otherwise required or permitted by law. If you become aware that the information we hold about you is not correct or complete, please inform us. We will respond to requests for access within 30 days. We will retain your information for as long as your subscription is active or as long as necessary to provide you with services. We will retain and use your data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Concerns

If you have concerns about how we handle your personal data or need further information, you can contact the Privacy Officer of Hoooqz via support@hoooqz.com. Use this contact also if you no longer consent to receiving marketing materials from us or to having your personal data posted on the Websites. This document represents our policy as of January 2020. We may change this document from time to time to reflect changes in our information practices. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by prominently posting a notice on this Website before the change takes effect.